NerdsToGo Computer Technician Green Brook

NerdsToGo Computer Technician

Full Time • Green Brook
Who we are:

“Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke.

NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.

What you’ll be doing in this role:

You’ll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You’ll also be able to impact the early history of the company within the PNW. In this role you’ll resolve all computer and technology related issues for residential and small businesses while delivering exceptional and personal customer service. Below are the specific responsibilities and duties:

·       Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs 
·       Maintain a positive, empathetic, and professional attitude toward customers at all times
·       PC Hardware and software fault isolation and repair
·       Perform data recovery and loss prevention
·       Upgrade and install software
·       Perform Network installation and maintenance (wired, wireless, LAN, WAN)
·       Manage virus protection and Spyware/Adware removal
·       Enhance security solutions for home and small business technology
·       Deliver one-on-one training
·       Cell phone repair
·       Call clients’ vendors for warranty and troubleshooting issues
·       Manage a daily workload of service visits
 
The ideal candidate will have experience with the following:

·       2 years minimum experience providing technical support
·       Professional, high energy, customer-oriented work ethic
·       Strong knowledge of PC troubleshooting and repair (A+ certification skill set)
·       ‪PC imaging and configuration
·       Routers, TCP/IP, WAPs, Wireless, and other networking devices
·       Proficiency with peer-to-peer and client/server network configuration and troubleshooting
·       Office suite; Word, Excel, & PowerPoint & Outlook
·       Mac and Apple experience
·       In depth knowledge of Windows OS (Win 7, 8, 10)
·       Spyware / adware removal tools / antivirus programs
·       Teaching with patience and to those with less knowledge on a complex subject
·       Valid driver’s license and clean driving record Preferred Qualifications
·       On site computer repair experience
 
Why You’ll Love it Here:

·       Opportunity to join an incredible company that values people and results
·       You have a chance to make a significant contribution on our history-making journey
·       We take fun to another level, are infectiously positive, and truly care about one another
·       Unlimited coffee, La Croix, and popcorn
·       Training assistance to grow your technical and soft skills
·       Competitive benefits including health insurance, vacation, paid holidays, commission opportunity
·       So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

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The NerdsToGo Motto

Attitude
If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.
Listen
We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.
Excellence
We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That's the NerdToGo way.
Integrity
We pride ourselves on living up to the highest standards of ethics, morals, and integrity.
Passion
Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.