Company Overview

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary

We are seeking a Level 2/3 technician (Advanced Nerd) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Advanced Nerd will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities

Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform advanced PC hardware and software troubleshooting, repair, and maintenance
Execute data recovery, loss prevention, and advanced network installation tasks
Administer Microsoft 365 environments, including user management, security settings, and application configuration
Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
Collaborate with Level 1 Nerds, providing guidance and support when needed

Qualifications

Minimum of 3 years of experience providing technical support, preferably in a managed services environment
Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
Professional, high-energy, customer-oriented work ethic
Valid driver’s license and a clean driving record
Must be willing to submit to mandatory background check

Preferred:

Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
Linux Experience
Experience in a managed services environment

Benefits/Perks

Opportunity to join an incredible company that values people and results
Be a part of a supportive and caring team that prioritizes learning and growth
Access to fully branded Nerd Van
New challenges daily supporting small business owners who value a clean, reliable IT infrastructure
Overtime available (all hours in excess of 40 hours per week)

Compensation: $20.00 - $25.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

How many years of computer repair experience do you have?*

Do you have your A+ Certification?*

Do you have a valid Driver’s License?*

Do you have onsite repair experience?*

Are you willing to submit to a background check?*

How many years of Customer Service experience do you have?*

I was referred to this position by a current employee

Who referred you?

The NerdsToGo Motto

Attitude

If you’d like to learn more about potential franchise options, available territories, and investment information, contact us today.

Listen

We don’t let your words go in one ear and out the other. Instead, we proactively listen to your concerns and create solutions that put your mind at ease. It’s that simple.

Excellence

We don’t accept mediocrity. We’re always trying to push the envelope and striving to serve our customers better. That's the NerdToGo way.

Integrity

We pride ourselves on living up to the highest standards of ethics, morals, and integrity.

Passion

Passion is what drives us. We love what we do and we love why we do it. No matter the project, we finish it with the greatest sense of passion.

Technology Expert Advanced Nerd